Service Head

Job description

Lead and manage the entire service operations for the assigned region
Ensure quick resolution of customer complaints with high service standards
Handle and guide service team, technicians, and coordinators
Monitor installation, repair, and maintenance activities
Maintain service TAT (Turnaround Time) and customer satisfaction levels
Provide technical support and troubleshooting for complex issues
Manage spare parts planning and inventory control
Ensure proper service reporting and documentation
Coordinate with sales team for customer support and service alignment
Train and develop team on technical skills and service quality
Handle CRM software and lead a team.
Able to prepare policy and Impliment that